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Ubuntu London's work is built on the trust of the people we connect with. We also believe that privacy is a fundamental human right. That’s why we (Ubuntu London Limited) are committed to protecting your personal information.


The purpose of this policy is to set out clearly how we collect, use and protect any personal information you provide to us, whether online, via phone, email, in letters or in other correspondence. We make sure that we use your information in accordance with all applicable laws concerning the protection of personal information.



Ubuntu London are a boutique social impact agency and registered Limited Company in England and Wales (Number 09052247).


If you have any questions or concerns regarding our Privacy Policy or our processing of your personal information, please contact


We can collect personal information to allow us to provide you with information on our activities and services that we believe will be of benefit. Under the new data protection law, this is referred to as ‘Legitimate Interests’.


Legitimate Interests means that we can process your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests. When we process your personal information for our legitimate business interests, we will consider and balance any potential impact on you and your rights under data protection and any other relevant law. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden  by the impact on you (unless we have your consent or are otherwise required or permitted by law).


If you are browsing our website as an anonymous visitor or viewing our content on other channels or platforms…

  • We may collect certain information from you, such as your IP addresses, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.

  • What we do with it: We use it to improve our services and content. The source of the data is our analytics system. Please see our Cookie Policy below for more detail. The lawful basis for this processing is our legitimate interest in monitoring and improving our website and content.


If you sign up for a newsletter or update…

  • We will collect your name and email address.

  • What we do with it: This data may be processed for purposes of sending you the relevant newsletters and updates, as you will have given us consent to do so in the signing up process. The data is stored in our Customer Relationships Management System, which is only accessible to staff by means of password access. This data is also shared with a third-party – MailChimp – which is hosted outside the EEA, who send out the newsletters on our behalf.

If you interact with us…

  • We may collect and process information about your interactions with us, details about the donations you make to us, events or activities that your register for or attend and any other support you provide to us.

  • What we do with it: We ensure we use data to make our every interaction with you more valuable and informed. The lawful basis for this is that it is our legitimate interest to communicate effectively with you.


If you have booked one of our events through a third party (such as EventBrite)…

  • We may receive personal details for our marketing purposes, if you have consented for your information to be shared with us. These independent third parties will only share information if you instruct them to do so. Please check their Privacy Policy when you provide your information to understand fully how they will process your data.

  • What we do with it: We will only use it for the purposes to which you have consented, likely to be receiving newsletters and updates from us.


We always want to be relevant to you, offering an increasingly improved service. In doing so, we may use profiling techniques to provide us with general information about you. Such information is compiled using publicly available data about you or information you have already provided to us.


It is your choice as to whether you want to receive information about our work. If you do not want us to use your personal information these ways, please let us know. You can opt-out of our marketing communications at any time by clicking the ‘unsubscribe’ link at the end of our marketing emails or by emailing us at


You can also change any of your contact preferences at any time (including telling us that you don’t want us to contact you for marketing purposes by telephone, email or post) by contacting us at


We will not use your personal information for marketing purposes if you have indicated you do not wish to be contacted by us for such purposes. However, we will retain your details on a list to help ensure that we do not continue to contact you again.


There are some limited circumstances where we may have to contact you again, for example providing you with information you need in order to participate in an activity for which you have registered; explaining and apologizing where we have made a mistake.



We only want to send you relevant, valuable communications – so the accuracy of your information is important to us. If you want to change how we communicate with you, update or correct the information we hold, please just write to us at


Under the General Data Protection Regulations and Data Protection Act, you have a right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. We will respond to a subject access request without undue delay and in any event within one month of receipt of request. Please send any requests to



We will hold your personal information on our systems for only as long as is necessary for the relevant activity. Where you contribute material to us – for example in response to a campaign – we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted unless otherwise stated at the point of generation.


Ubuntu London will not, under any circumstances, share or sell your personal data with any third party for marketing purposes and you will not receive offers from other companies or organisations as a result of giving your details to us.


We may need to share your information with ‘data processors’ such as our service providers, associated organisations and agents who help us to prepare and send communications. These “data processors” will only act under our instruction and we will not allow these organisations to use your data for their own purposes and will take care they ensure that they keep your data secure. We use secure and trusted commercially available CRM and marketing automation software.


We will also comply with legal requests where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant request in writing).



You also have the right to make a complaint to the relevant data protection supervisory authority or to seek a remedy through the courts if you belive that your rights have been breached.



Like most interactive web sites, our website uses cookies, which are small files that are downloaded on to a device when you access certain websites so that the website can recognise your device in future. They are used to enable functionality and ease of use for those people visiting. The site uses Google Analytics, a popular web analytics service provided by Google, Inc. to analyse how users use our website.  You can always opt-out of Google Analytics cookies by Google’s opt-out tool.


By using our website, our social media pages (such as Facebook, Twitter, YouTube, Google+ and Instagram), subscribing to our services, donating to us and/or shopping online, you agree that, unless you have set your computer's browser to reject them, we can place the types of cookies set out below on your device and use that data in accordance with this policy.


You may notice some other cookies that are not related to the Ubuntu London website. Some of our pages contain embedded content such as YouTube video, Twitter feed, Facebook likes or Google plus share, and you may receive cookies delivered from these websites. We do not govern the publication of third-party cookies. To understand more about their cookies and privacy statements, please visit the relevant sites.

If you would like to know more information about cookies and how to disable them, please visit


We cannot be held responsible for the privacy of data collected by websites not owned or managed by Ubuntu London, including those linked through our website.



This Privacy & Cookie Policy may change from time to time.  Please visit this website section periodically in order to keep up to date with the changes in our Privacy Policy.  We will notify you about significant changes by sending a notice to your primary email address, if you have agreed to receive email marketing messages from us, or by placing a prominent notice on our website.

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